Airport’s ambassador soaring after becoming 50,000th first aid learner with ambulance service

A Stansted Airport employee has been recognised by the region’s ambulance service for being part of a milestone in its bid to train thousands of people in first aid.

Honouring First Aid Learning

Vikki Darby from the East of England Ambulance Service Trust (EEAST) presented Amy-Leigh Cowler with a certificate and gifts from medical equipment sponsors.

Amy-Leigh is a Customer Service Ambassador at the Essex airport and is responsible for looking after passengers. The Ambassador Team at the airport were prioritised to receive Emergency First Aid at Work training which was run by Vikki at the service’s Commercial Training team.

Amy-Leigh received a bottle of champagne and all of her colleagues on the same first aid course received goody bags from Cardiac Science, one of EEAST’s defibrillator suppliers. Cardiac Science has also gifted Stansted Airport with a Powerheart G5 defibrillator to donate to their preferred local organisation.

Daniel Gallo, Stansted Airport’s Customer Service and Security Director, said: “Congratulations to Amy-Leigh and many thanks to the ambulance service on giving us this accolade. The safety of all our passengers and staff is our number one priority at Stansted Airport, which is why we use professional paramedics to train our teams.”

First aid in airports

Health and Safety in Airports

The Commercial Training team runs nearly 20 training courses every week, using trainers’ skills as paramedics to make the training as up to date and real for the learners as it can be. Vikki made sure that all of the training sessions were tailored to be very relevant to the kind of issues that the Stansted Airport teams might come across.

Mark Hayes, EEAST’s Commercial Training Business Manager, said: “We’ve been training businesses, NHS units, schools, factory staff and now airports for six years now. It’s great to know that we now have 50,000 people trained in emergency first aid all around the East of England, ready to support people in medical need. Congratulations to (Conor) who was a really committed learner.”

For more information on getting trained with the ambulance service, contact Mark Hayes or Sarah Evans on 01603422 841, email: or visit

Defibs in airports

Find out more

Want to know about the various solutions offered in airports and the workplace? Find out more on our AED Solutions pages.

Posted on October 6, 2017